Frequently Asked Questions

Find clear answers to common questions about our security services, armed response, surveillance solutions, training, and how to get started with TSB Protection Services.

What areas do you serve?

We operate across South Africa including Gauteng (Johannesburg, Pretoria, Kempton Park, Midrand, Centurion), key industrial areas, mining sites, and critical infrastructure locations. We also provide services across Southern Africa and selected African territories based on client requirements.

Is TSB Protection Services PSIRA registered and compliant?

Yes, we maintain active compliance with PSIRA (Private Security Industry Regulatory Authority) requirements, ensuring that the company and all deployed personnel are properly registered and certified. We also comply with all South African security regulations, including the Firearms Control Act and POPIA for data protection.

Do you serve both residential and commercial clients?

Yes, we provide security solutions for residential properties, commercial facilities, industrial sites, mining operations, critical infrastructure, and high-value asset locations.

What makes TSB Protection Services different?

We combine disciplined command structures, regulatory compliance, tactical capability, and strategic risk management under executive leadership. Our focus is on structured, accountable, and performance-driven security delivery rather than generic guarding.

What security services do you offer?

We offer a comprehensive range of security services including armed guarding, armed response, VIP protection, executive protection, static guarding, infrastructure security, surveillance monitoring, track and trace systems, event security, strike and riot intervention, and accredited training (PFTC firearm accreditation and PSIRA-aligned programs).

Do you provide armed or unarmed security guards?

Both. We deploy armed or unarmed personnel based on your specific risk assessment and security requirements. Armed personnel maintain valid firearm competency certifications in accordance with the Firearms Control Act.

Do you provide surveillance and monitoring services?

Yes, we provide off-site monitoring, track and trace systems, integrated response coordination, and structured incident reporting. Our surveillance systems are directly aligned with armed response and on-site teams for coordinated intervention.

Do you provide security for special events?

Absolutely. We provide comprehensive event security including crowd management, access control, VIP protection, and emergency response for corporate gatherings, private functions, and large-scale public events.

How fast is your armed response?

Our armed response units operate with coordinated communication systems and defined mobilization procedures to ensure rapid deployment based on risk assessment and incident priority.

Do you have 24/7 monitoring and support?

Yes, our control room operates 24/7 with continuous monitoring, defined escalation protocols, and coordinated response activation to ensure rapid intervention when required.

What happens when my alarm is triggered?

Our control room receives the alert, initiates verification procedures, and dispatches the nearest armed response unit following defined escalation protocols while maintaining communication oversight.

Are your security guards properly certified?

Yes, all our security personnel are fully PSIRA registered, maintain valid firearm competency certifications (Handgun, Shotgun, Rifle categories), and undergo continuous training through our accredited Training Division.

What background checks do you perform on staff?

We conduct comprehensive criminal record checks, employment history verification, reference checks, and competency assessments on all personnel before hiring.

Do you provide security training?

Yes, we operate a structured Training and Accreditation Division delivering PFTC firearm accreditation and PSIRA-aligned security training programs for both internal personnel and external candidates.

What firearm competencies do your personnel hold?

Our armed personnel maintain valid firearm competency certifications across handgun, shotgun, and rifle categories in accordance with the Firearms Control Act and applicable national regulations.

How do I get a security quote?

Use our online contact form, call our sales team directly at +27 (0) 10 745 6633, or email us at sales@tsbprotectionservices.co.za. We'll provide a free, no-obligation quote based on your specific security requirements.

Do you require long-term contracts?

We offer flexible terms tailored to client requirements. Every deployment begins with a defined operational framework aligned with your needs and risk profile.

Do you offer free security assessments?

Yes, we provide complimentary security assessments for businesses, estates, mining operations, critical infrastructure facilities, and high-risk environments. Contact us to schedule an assessment.

Still have questions? Contact our support team or call us directly at +27 (0) 10 745 6633